Terms & Conditions

Boarding Requirements

To ensure the safety, wellbeing and comfort of all dogs in our care, we are only able to accept dogs that meet our boarding requirements.

We are unable to accept:

Puppies
Unneutered male dogs
Unspayed female dogs
Female dogs that are in season
Dogs that do not meet our vaccination requirements

It is the owner's responsibility to ensure that all information provided at the time of enquiry and before the start of the booking is accurate and up to date. If a dog arrives and does not meet these boarding requirements, we reserve the right to refuse admission or cancel the booking. In these circumstances, our standard cancellation policy will apply.

Booking Policy

A non-refundable, non-transferable deposit of 50% is required to secure all bookings.
Bookings are only confirmed once the deposit has been received.
Dates cannot be held without a deposit.
The remaining balance must be paid in full 7 days before the booking start date.
If the remaining balance is not received by the due date, we reserve the right to cancel the booking and retain the deposit.

Cancellation Policy

The 50% booking deposit is non-refundable and non-transferable under all circumstances.
If you cancel your booking more than 14 days before the booking start date, no further payment will be required beyond the deposit already paid.
If you cancel within 14 days of the booking start date, the full booking fee remains payable.

Shortened Stays & Early Collection

If your dog is collected before the agreed collection date, no refund or credit will be given for any unused days. The full amount for the original booking period remains payable.

No Shows

If your dog does not arrive on the agreed booking date without prior notice, the full booking fee remains payable.

Meet & Greet

All new clients must attend a meet and greet before a booking can be confirmed. We reserve the right to decline bookings where we feel we cannot safely or suitably meet a dog's needs.

Health & Welfare Requirements

For the safety and wellbeing of all dogs in our care:

Dogs must be fully vaccinated before boarding.
Dogs must be up to date with flea and worming treatments.
Owners must disclose any medical conditions, ongoing treatments or dietary requirements before the stay.
Owners must disclose any behavioural concerns, including aggression, anxiety, resource guarding, escaping, excessive barking or any history that may affect the safety or wellbeing of other dogs or handlers.
We reserve the right to refuse admission or terminate a booking if a dog's behaviour presents a risk to people or other animals. In such circumstances, no refund will be given.

Veterinary Care

Should your dog become ill or injured during their stay:

We will make every reasonable effort to contact you immediately.
If emergency veterinary treatment is required and you cannot be contacted, you authorise us to seek appropriate veterinary care on your behalf.
All veterinary fees, medication costs and associated expenses incurred during your dog's stay remain the owner's responsibility.

Collection & Late Collection

Dogs must be collected on the agreed date and within the agreed collection time unless alternative arrangements have been made in advance.

Late collections may incur additional boarding charges at our standard daily rate.

Liability

Every reasonable care will be taken to ensure your dog's safety, comfort and wellbeing throughout their stay. However, dogs remain the responsibility of their owners, and while every effort is made to provide a safe environment, we cannot accept liability for illness, injury, loss or death unless caused by our proven negligence.

Damage

Owners remain responsible for any damage caused by their dog to property, equipment or facilities where the damage results from undisclosed behavioural issues or deliberate destructive behaviour.

Acceptance of Terms

Payment of the booking deposit confirms that you have read, understood and accepted these Terms & Conditions.